Terms & Conditions

The Rebate Services

1. Please note Pockex Tax is a Limited company providing tax rebate services in connection with overpayment of tax in the years stated on the rebate form, overpayment of tax can arise from many factors including but not limited to; marriage allowance rebates and/or tax deductions on personal savings allowance. The services Pockex Tax provides involves investigating and advising upon a potential tax rebate paid to the client from Her Majesty Revenue & Customs (HMRC)
2. In very brief terms, the following are the typical steps Pockex Tax would undertake in the course of providing tax rebate services: (a) obtaining initial instructions from the client as to all relevant circumstances giving rise to the tax payment; (b) assessing the information provided and advising the client as to the possibility of receiving a tax rebate; (c) preparing the necessary documentation for a tax refund to be submitted to HMRC; (d) engaging the respondent to the point of settlement with HMRC and confirmation of tax rebate

Client’s Obligations

3. Pockex Tax considers that client co-operation is paramount in the rebate process as it enhances the prospects of success. That so, the commitment Pockex Tax expects from clients is as follows: (a) providing information and instructions when requested and promptly; (b) completing paperwork; (c) co-operating with Pockex Tax at all times in the course of the rebate process; and (d) not misleading Pockex Tax in any way.
4. Client identification – as with other professional services firms. We are required to identify our clients for the purposes of the UK anti-money laundering legislation. We may request from you and retain such information and documentation as we require for these purposes.

How Pockex Tax Keeps its Clients Updated?

5. Throughout the rebate process, Pockex Tax provides regular updates to the client of all material developments. Pockex Tax will communicate generally with the client via telephone, post, email & SMS messages.

Pockex Tax Fees

6. Once a client enters a contract with Pockex Tax pursuant to the Terms & Conditions, Pockex Tax would be entitled to charge a fee of 30% plus VAT (36%) on the gross amount of rebate received on behalf of the client. The following is an illustration of the amount of the Pockex Tax fee if the compensation or redressed recovered from the respondent amounts to:

Important Note: If the redress recovered by Pockex Tax is applied by the respondent towards arrears owed, the client remains liable to pay out of his/her own funds the fee chargeable by Pockex Tax.

The Right to Cancel

7. The client can cancel her/his agreement with Pockex Tax at any time within 14 days of the clients signature being obtained by Pockex Tax without giving any reason and without incurring any liability unless the client or Pockex Tax receives any correspondence relating to the rebate amount or receives a tax rebate from HMRC within this period; in which case Pockex Tax’s fee will be due. The client can communicate cancellation of the Pockex Tax agreement by any means of communication to Pockex Tax.